I diagnose for free. I can usually diagnosis any computer problem in less than an hour. BUT, sometimes my diagnostic procedures result in the computer being fixed. I charge for fixing computers!
Backup, backup, backup. Hard drives of all sorts go bad all the time. Use an external flash drive or USB hard drive, but please backup. I use OneDrive by Microsoft, but Dropbox and iCloud are very good options too. The picture above is my "collection" of bad hard drives I have replaced.
I am in the shop at 629 7th Ave, Suite 4, Two Harbors, MN from 9 Am to 1 PM Monday-Friday. In the afternoons I go on service calls at businesses and homes in the area.